Privacy Policy for 22ji

1. Introduction

22ji ("22ji", "we", "us", "the platform") operates an online gaming service for members in the Philippines. When you create an account, play games, or contact our support team, we collect certain personal information about you.

This Privacy Policy describes what data we collect, why we collect it, who we share it with, and your rights in relation to your personal information. It applies to all members and visitors of the 22ji website and platform.

By registering an account on 22ji, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This Policy forms part of the 22ji Terms & Conditions.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

2. Information We Collect

We collect information in the following ways: directly from you when you register or use the platform, automatically as you interact with the site, and from third parties involved in payment processing or identity verification.

We do not collect payment card numbers. Deposits on 22ji are processed via Philippine bank transfer, online banking, GCash, and Maya — your financial credentials for these services are handled directly by those payment providers, not stored by 22ji.

3. How We Use Your Information

22ji uses the information we collect for the following purposes:

• Account creation and management — to register your account, verify your identity through our KYC process, and maintain your member profile.
• Service delivery — to provide access to casino games, slots, sports betting, eBingo, fish games, and promotions on the platform.
• Payment processing — to process your deposits and withdrawals in Philippine Peso, and to maintain accurate transaction records.
• Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited behaviour.
• Responsible gaming — to monitor gaming patterns and support members who request self-exclusion or account limits. See our Responsible Gaming page for more details.
• Customer support — to respond to queries, resolve disputes, and communicate with you about your account.
• Platform improvement — to analyse usage patterns and improve the performance, features, and experience of the 22ji platform.
• Legal compliance — to meet obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

22ji processes your personal information on the following grounds:

• Contract performance — processing your data is necessary to provide the services you signed up for, including running your account, processing transactions, and delivering games.
• Legal obligation — we are required to collect and retain certain information (such as identity verification records) to comply with applicable laws and anti-money laundering requirements.
• Legitimate interests — we process certain technical and usage data to keep the platform secure, prevent fraud, and improve user experience.
• Consent — where we send you marketing communications or non-essential notifications, we do so based on your explicit opt-in. You can withdraw consent at any time by contacting support.

5. Who We Share Your Data With

22ji does not sell your personal information to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors — Philippine banks, GCash, Maya, and other local payment service providers involved in processing your deposits and withdrawals.
• Identity verification providers — third-party KYC services that assist in verifying your identity and documents.
• Game and technology providers — platform and game software vendors who operate services within 22ji under data processing agreements.
• Legal and regulatory authorities — we may disclose data to law enforcement, courts, or regulators when required by law or lawful order.
• Fraud prevention services — providers that help detect and prevent fraudulent transactions and account abuse.

All third parties who receive your data are required to process it only for the specified purpose, maintain appropriate security standards, and not use it for any other purpose.

6. Data Retention

22ji retains your personal information for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. Specifically:

• Account and identity records are retained for a minimum period after account closure to meet legal and compliance obligations.
• Transaction records, including deposit and withdrawal history, are retained in line with financial record-keeping requirements.
• Support communications and dispute records are retained for a reasonable period to resolve any follow-up queries.
• Technical logs (IP addresses, session data) are retained for a shorter operational period consistent with security monitoring needs.

When data is no longer required and no legal obligation to retain it exists, 22ji will securely delete or anonymise it.

7. Security of Your Information

22ji implements technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or misuse. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and 22ji servers.
• Encrypted storage of sensitive data at rest.
• OTP (one-time password) authentication for account access and sensitive operations.
• Access controls that limit internal data access to authorised personnel only.
• Regular security monitoring and vulnerability assessments.

You are also responsible for keeping your account credentials confidential. If you suspect that your account has been accessed without your authorisation, contact 22ji support immediately at [email protected].

8. Cookies and Tracking Technologies

22ji uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse usage patterns. Cookies are small text files placed on your device by your browser when you visit the site.

We use the following categories of cookies:

• Essential cookies — required for the platform to function correctly, including session management and security features. These cannot be disabled without affecting platform operation.
• Analytical cookies — used to understand how members use the platform, which pages are visited most, and where technical issues occur. Data collected is aggregated and anonymised.
• Preference cookies — used to remember your settings and personalise your experience on 22ji.

You can control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of the 22ji platform.

9. Your Rights

As a 22ji member, you have the following rights in relation to your personal data:

• Access — you may request a copy of the personal information we hold about you.
• Correction — if your data is inaccurate or incomplete, you can request that we update it.
• Deletion — you may request deletion of your personal data, subject to legal retention requirements that may override this right.
• Restriction — you may request that we restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Withdrawal of consent — where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before we can act on them.

10. Underage Users

22ji is strictly for adults aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a member is underage, the account will be closed immediately and any related data will be deleted in accordance with this Policy.

If you believe that a minor has registered on the platform, please notify us at [email protected] so we can investigate and take appropriate action.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how 22ji handles your information, you can reach us at:

For related platform policies, see our Terms & Conditions and Responsible Gaming pages. If you have general questions about the platform, our FAQ page may have the answer.